Lead Receptionist

Den Diamond Indonesia · 📍 Sanur, Bali · Diposting 2026-10-11
FULL_TIME⭐ TERVERIFIKASI
nego

Den Diamond Indonesia is seeking a dynamic and professional Lead Receptionist to join our team in Sanur, Bali. In this role, you will be the first point of contact for our guests, ensuring their stay is smooth and memorable. This position offers a unique opportunity to work in a vibrant and bustling environment, contributing to the overall guest experience.

We are looking for an individual who is not only skilled in customer service but also has a keen eye for detail and a passion for hospitality. If you are ready to take on this exciting challenge, we would love to hear from you.

This is a full-time position with a competitive salary and benefits package. Join us and be part of a team that values and appreciates its employees.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
  • Handle and manage guest inquiries, reservations, and complaints efficiently and professionally.
  • Coordinate with various departments to ensure smooth check-in and check-out processes.
  • Maintain accurate and up-to-date guest records and information.
  • Provide excellent customer service and resolve any issues that may arise during a guest's stay.
  • Assist in training and mentoring junior staff members.
  • Ensure the reception area is clean, organized, and welcoming at all times.
  • Stay informed about local attractions, events, and services to provide valuable information to guests.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Minimum 2 years of experience in a receptionist or customer service role, preferably in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in English and Bahasa Indonesia.
  • Familiarity with hotel management software and systems.
  • Ability to work well under pressure and meet deadlines.
  • Enthusiastic, friendly, and professional demeanor.
  • Valid driver's license and reliable transportation.

    • 🛠️ Keahlian

    Customer ServiceCommunicationOrganizationMultitaskingEnglishBahasa IndonesiaHotel Management Software
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